Incentive Programs

Frequently Asked Questions

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​How do I find eligibility criteria for a program? 

Navigate to the Programs at the top of the site and select a program to view the details about the program. When on a program details page, click the “View Eligibility Criteria” button to view. If you are uncertain if you meet the criteria, please contact the coordinator listed before beginning an application.

​How do I apply for a program? 

A program must be accepting applications in order to apply. Applicants must create a login/user profile in order to begin an application. First, register by navigating to Sign In on the upper right of the home page. On the sign in screen select Register and complete the required fields. Once registered, navigate to the Programs menu item, select the program to view the details, and then click Apply Now!

How do I save my progress for an application? 

The system will automatically save your progress on each step. When navigating into an application that has already been started, the system will open at the point where you left off. You can navigate back and forward through the application as needed using the buttons at the bottom of each screen.

What formats are accepted for attachments? 

PDF is the preferred format for attachments. The system will accept all types of attachments, but please avoid files that require a special app to view it.

How do I reset my password? 

If you have forgotten your password, simply click on the “Reset Password” button. You must enter the email associated with the account in order to receive a reset link.

​How do I register with a law firm or register as an attorney?

To register as an attorney or with a law firm or as an attorney, create a new support request using the form linked below. 

​How do I provide responses to required items in an application?

Once you are logged in and have started an application, you will be able to provide responses to all required and optional fields. For required fields like employment, education and others displayed in tables, click the drop-down arrow on a row and select '✏️Edit'. This will bring up a form to populate required information for each item.

​How do I add additional documents or Education/Employment/Debt etc. entries items to an application?

To add additional rows of information to an application select the button '+ New [Item]'. This will generate a pop-up form allowing you to select the type of items available to include in your application. Once you have added an item, populate its details using the same method of editing a row outlined above.

​Where do I see next steps for my open applications?

To view tasks, messages from coordinators and responses to your support requests, you must navigate to the 'My Inbox' page under the 'My Information' dropdown. If you are not seeing these options, ensure that you are signed into the portal.

​Where do I see next steps for my open applications?

Next steps for an application can be found on the 'My Applications' page using the navigation menu under 'My Information' or the link below. Make sure you are logged in in order to access this page.